Shipping and delivery
Where do you ship?
We currently offer shipping across the European Union and the United Kingdom. Our team is actively working on expanding our services to include worldwide shipping soon.
How Long Does it take to get my order?
Denmark: 1-3 business days
Norway: 1-5 business days
Europe: 1-5 business days
UK: 1-5 business days
During busy periods shipping can take longer than usual.
How do I return my order?
In case you want to return a order you can send us an email at otd@laonah.dk, and we will handle your return.
Is taxes and duties included?
All prices displayed on our website include applicable local taxes. However, import duties, customs fees, or additional charges that may apply for international orders are not included and are the responsibility of the customer. These charges vary by country and are determined by your local customs authority.
Payments and Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Which Payment Methods Do You Accept?
We accept the following payment methods for online purchases:
• All major credit cards like Visa, Mastercard, and American Express.
• PayPal
• Apple Pay, Google Pay, Samsung Pay
• Mobilepay
Where can I learn more about the payment and processing on your store?
For more insight, you can read more about our terms of service here.
Warranty
Do you offer warranty for your products?
You have a 2-year warranty on your products from the date of purchase.
If the item is faulty when you receive it, contact us immediately and tell us what is wrong with the product so we can fix the problem right away.
Returns & Refunds
How do I return my order?
In case you want to return a order you can send us an email at otd@laonah.dk, and we will handle your return.
Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy here.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within two weeks after the purchase is made.
How much can I get refunded?
As long as the products are unused and undamaged, you are eligible for a full refund.
In the case where the product has been used, you are not eligible for a refund.
Please check our Refund Policy to see if you're eligible for a refund.
Who pays the shipping costs in the case of a refund?
The buyer pays for the shipping cost of returns.
You can read more about our Return Policy here.